Concierge Contact Center
Seasoned local concierges will act as your staff & handle any requests
Email Support
Integrated email technology will forward electronic transmission to the agent on duty
Fax Support
eConversion enables our concierge to work on the enquiry and forward you the complete information
A partnership based on knowledge and built on trust
First Class Service provides hotels the option of forwarding Concierge/Guest Services related calls and emails to a call center that is manned by professional local Concierges. Integrated IVR, ACD & CRM technologies enable the concierge to know where the call originates from which ensures a seamless experience for the guest.
01 | 25 | 2010
Advice for Outsourcers: Think Bigger, Too many companies mistakenly limit offshore work to routine tasks